Skip to main content
WeaveGrid for DTE Help Center Help Center home page WeaveGrid for DTE Help Center
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. WeaveGrid for DTE Help Center
  2. Frequently Asked Questions

Frequently Asked Questions

General WeaveGrid FAQs

  • What is WeaveGrid?
  • What is the difference between evPulse and WeaveGrid?
  • How does WeaveGrid collect, use, and protect driver data?
  • Is there a fee to join WeaveGrid?
  • How can I update my home address if I move?
  • How will my phone number be used?
See all 15 articles

DTE Smart Charge FAQs

  • I tried to override or cancel my Automatic Smart Charging schedule and ‘Charge Now’, but my car isn't charging. What should I do?
  • What is the monthly participation reward? How will I receive my reward?
  • Does WeaveGrid account for my solar hours? What is the Rooftop solar charging add-on?
  • How do the optional add-on Charge Preferences interact with one another?
  • What are Charge Preferences and how do they work?
  • Can I charge multiple vehicles with one home charging station?
See all 30 articles
WeaveGrid for DTE Help Center